Frequently asked questions

Ordering, delivering and paying

  • You can order our products from one of our exclusive distributors that you can find here OR via our own webshop (except for the Netherlands, Belgium, Poland, Austria and Greece).

  • We try to ship the order the same day, so please allow 1 to 2 days for shipping.

  • Shipping costs vary per country, per order amount and per courier service.

  • You can still report changes up to 1 hour after the order has been placed. This is because we ship the order on the same day.

  • Paypal, Creditcard, Apple Pay.

  • We always send a track & trace code so that you can track the order yourself. If you have not received a package, please contact the courier service.

  • You will automatically receive an order confirmation and an update when your package is shipped.

Return policy

  • You can only return a product if it has NOT been used and no later than 3 working days after receipt. If you purchased a product from a wholesaler/dealer, they will have different return conditions than we do. So keep this in mind!

  • When we receive your return shipment, we will respond within one day.

Maintenance

  • Always return a damaged product or if it is not working properly to us or to an authorized Service Center near you. Do not attempt to do this yourself, as this will void your warranty completely!

  • On the 'maintenance' page you will find various videos for maintaining your machine. NB! It is very important to regularly clean your products so that you can significantly extend their lifespan and this way you can enjoy your product much longer.

products

  • To see the difference, please take a look on the product pages of the clippers.

Service, repair and warranty

  • You can only return your products to an authorized Kyone Service Center.

  • Send an email to service@kyone.nl if you want to register as a Kyone Service Center including all your details (address, telephone number, website, etc.). We will process the request as quickly as possible.

  • After a thorough check, a decision will be made whether it is under warranty or damage due to improper use. If under warranty, this will be repaired free of charge and returned without shipping costs. If there is no warranty, this will be repaired automatically without consultation and shipping costs will be charged.

  • 1 year warranty excluding cutting head, moving parts and battery.

  • By clicking here you can download and complete a form. NB! Always keep a copy of this form for yourself and include one in the package you send to us.

  • Wrap your product in foil, newspapers and also fill the box with newspapers, paper or something that prevents the product from moving and/or being damaged in the box. We are not liable for damage caused by shipping.

  • No, this is not necessary. As long as all parts of the product are in the box you send to us. If a part is missing, we are forced to charge for this. The machine must always be returned including the cutting head, adapter and any charging station. The purchase invoice must also be included!

  • The shipping costs to us/the service center are always at your own expense. We will pay for the package that we return under warranty.

  • This depends on the complaint/maintenance that needs to be done. We always try to carry out the repair as quickly as possible, but keep in mind that you will lose your product for +/- 1 working week.

reuzel

  • Please contact Reuzel for this!

other

  • Please fill out the contact form on our website.