Welcome to our online store, where you can shop easily, securely, and quickly. If you have any questions about the shipping process, we’re happy to help. Below you’ll find answers to the most frequently asked questions regarding shipping and delivery.

When will I receive my order?

We aim to process your order as quickly as possible.
Orders placed on business days before 12:00 (CEST – Central European Summer Time / Amsterdam time) are shipped wihtin 2 business days.

Estimated delivery times vary per country (see overview below).

Do I have to pay for shipping?

Yes, unless your order qualifies for free shipping. Below you’ll find a full overview:

Within the EU

• Germany, Luxembourg
  € 6.95 — Free shipping from € 200.00
  Delivery time: 2–3 business days
• Croatia, Estonia, Italy, Latvia, Lithuania, Malta, Portugal, Romania, Spain
  € 9.90 — Free shipping from € 200.00
  Delivery time: 3–6 business days
• Finland
  € 19.90 — Free shipping from € 200.00
  Delivery time: 4–6 business days

Outside the EU

• Albania, Andorra, Azerbaijan, Belarus, Bosnia & Herzegovina, Iceland, Liechtenstein, Moldova, North Macedonia, Serbia, United Kingdom, Uzbekistan
  € 11.90 — Free shipping from € 200.00
  Delivery time: 5–7 business days
• Armenia, Georgia
  € 16.90 — Free shipping from € 200.00
  Delivery time: 7–10 business days
• Libya
  € 19.90 — Free shipping from € 200.00
  Delivery time: 7–10 business days
• Canada, United States
  € 24.90 — Free shipping from € 200.00
  Delivery time: 7–10 business days
• Norway
  € 24.90 — No free shipping available
  Delivery time: 7–10 business days
• Australia
  € 39.90 — No free shipping available
  Delivery time: 7–14 business days

Please note: Shipping times are estimates and may vary slightly due to local customs or courier delays.

Can I track my order?

Yes! As soon as your order has been processed and handed over to the courier, you will receive a confirmation email with a track & trace link. You can use this link to monitor your delivery status at any time.

I didn’t receive a tracking number, what should I do?

If you haven’t received a tracking email within 24 hours after ordering (on business days), please check your spam folder first. Still nothing? Feel free to contact our customer service.

📞 +31 117 385 103
📧 headworks@kyone.nl

My package hasn’t arrived, what now?

If your package hasn’t been delivered or you have any questions about the shipment, you can contact our support team or the carrier (e.g. DHL).

Can I cancel or change my order?

If you wish to change or cancel your order, please call us on the same business day as soon as possible.
We process orders quickly, so we can not guarantee that changes or cancellations are possible, but we will do our best to help you if the order hasn't been shipped yet.