FAQ
FREQUENTLY ASKED QUESTIONS
Introduce your brand, products and vision statement and welcome customers to your store.
ORDERS, SHIPPING & PAYING
You can order Kyone tools in two ways, depending on your location:
1. Through our official webshop
We currently ship to a selected list of countries. If you live in one of the following countries, you can place your order directly through our webshop:
Albania, Andorra, Armenia, Azerbaijan, Belarus, Bosnia & Herzegovina, Croatia, Estonia, Finland, Georgia, Iceland, Latvia, Liechtenstein, Lithuania, Luxembourg, Malta, Moldova, North Macedonia, Norway, Portugal, Romania, Serbia, Spain, United Kingdom, Uzbekistan
2. Through our exclusive dealers
In some countries, Kyone tools are only available through our official dealers. That means you cannot place an order via our webshop, but you can buy our products locally.
This applies to the following countries:
Austria, Belgium, Bulgaria, Czech Republic, Denmark, Germany, Greece, Hungary, Ireland, The Netherlands, Norway, Poland, Slovakia, Slovenia, Sweden, Switzerland
🔎 To find a dealer near you, visit our Exclusive Kyone Dealers page.
Not sure where to order?
If your country is not listed above or you’re unsure where to buy Kyone products, feel free to contact us at headworks@kyone.nl, we’ll be happy to assist you!
Note: this only aplies when you order through the webshop
We aim to process your order as quickly as possible.Orders placed on business days before 12:00 (CEST – Central European Summer Time / Amsterdam time) are shipped the same day.
Orders placed after 12:00 will be shipped the next business day.
Estimated delivery times vary per country (see overview below).
Do I have to pay for shipping?
Yes, unless your order qualifies for free shipping. Below you’ll find a full overview:
Within the EU
- Germany, Luxembourg
€ 6.95 — Free shipping from € 200.00
Delivery time: 2–3 business days - Croatia, Estonia, Italy, Latvia, Lithuania, Malta, Portugal, Romania, Spain
€ 9.90 — Free shipping from € 200.00
Delivery time: 3–6 business days - Finland
€ 19.90 — Free shipping from € 200.00
Delivery time: 4–6 business days
Outside the EU
- Albania, Andorra, Azerbaijan, Belarus, Bosnia & Herzegovina, Iceland, Liechtenstein, Moldova, North Macedonia, Serbia, United Kingdom, Uzbekistan
€ 11.90 — Free shipping from € 200.00
Delivery time: 5–7 business days - Armenia, Georgia
€ 16.90 — Free shipping from € 200.00
Delivery time: 7–10 business days - Libya
€ 19.90 — Free shipping from € 200.00
Delivery time: 7–10 business days - Canada, United States
€ 24.90 — Free shipping from € 200.00
Delivery time: 7–10 business days - Norway
€ 24.90 — No free shipping available
Delivery time: 7–10 business days - Australia
€ 39.90 — No free shipping available
Delivery time: 7–14 business days
Please note: Shipping times are estimates and may vary slightly due to local customs or courier delays.
Yes! As soon as your order has been processed and handed over to the courier, you will receive a confirmation email with a track & trace link. You can use this link to monitor your delivery status at any time.
If you haven’t received a tracking email within 24 hours after ordering (on business days), please check your spam folder first. Still nothing? Feel free to contact our customer service.
📞 +31 117 385 103
📧 headworks@kyone.nl
Kyone does not deliver to every country in the world. We currently ship to a selected list of countries through our webshop. Additionally, in some regions, Kyone products are sold exclusively through official dealers. This means that if you are located in one of these countries, you might not be able to place orders through the webshop, but you can purchase our products directly from our dealers.
Countries with dealer agreements
If you are located in one of the following countries, you can purchase Kyone products through our official dealers:
- Austria
- Belgium
- Bulgaria
- Czech Republic
- Denmark
- Germany
- Greece
- Hungary
- Ireland
- The Netherlands
- Norway
- Poland
- Slovakia
- Slovenia
- Sweden
- Switzerland
To find a dealer near you, visit our dealer page:
Exclusive Kyone Dealers
Countries where we deliver through the webshop
If you are not in one of the exclusive dealer countries, you can place your order directly through our webshop. We currently deliver to:
- Albania
- Andorra
- Armenia
- Azerbaijan
- Belarus
- Bosnia & Herzegovina
- Croatia
- Estonia
- Finland
- Georgia
- Iceland
- Latvia
- Liechtenstein
- Lithuania
- Luxembourg
- Malta
- Moldova
- North Macedonia
- Norway
- Portugal
- Romania
- Serbia
- Spain
- United Kingdom
- Uzbekistan
If your country is not listed above, we do not currently deliver there. However, we are happy to assist you in finding a solution. Please contact us at headworks@kyone.nl, and we will do our best to help!
If your package hasn’t been delivered or you have any questions about the shipment, you can contact our support team or the carrier (e.g. DHL).
📞 +31 117 385 103
📧 headworks@kyone.nl
We offer several secure payment options in our webshop. You can pay using:
- Credit Card (Visa, MasterCard, etc.)
- Debit Card
- PayPal
- SEPA Bank Transfer
Choose the method that suits you best during checkout. All payments are processed securely.
If you wish to change or cancel your order, please call us on the same business day as soon as possible.
We process orders quickly, so we can not guarantee that changes or cancellations are possible, but we will do our best to help you if the order hasn't been shipped yet.
RETURN POLICY
What Are the Return Conditions?
You may return a product within 14 days of receipt, provided it has not been used.
Please note: if the tools show signs of use, they cannot be returned. We use specialized equipment to verify whether a product has been used.
The 14-day return period begins once your order is marked as delivered. The time it takes for your return shipment to reach us does not count toward this period.
Important: If you purchased your product through a wholesaler or dealer, their return policy may differ. Please contact them directly for return arrangements.
What If My Product Arrived Damaged?
If your order arrives damaged, please notify us within 7 calendar days of receiving the package.
To help us investigate properly, we ask you to:
- Take clear photos of the product and packaging immediately upon opening.
- Contact us via email or phone with the photos attached.
⚠️ Reports made after 7 days cannot be processed, even if you were on vacation or away. We maintain this strict deadline to prevent misuse or tampering.
If the product is found to be faulty due to a production or technical issue (not caused by external damage such as drops or mishandling), we will cover the return shipping costs and provide a replacement or repair.
How Do I Return a Product and What Are the Costs?
Returns must be sent at your own expense to the address below:
Kyone Clippers
Dorpsstraat 25
4511 EB Breskens
The Netherlands
We are not responsible for lost or damaged packages during the return process. For your own security, we strongly recommend using a trackable shipping method.
Need Help?
If you have any questions about the return procedure, feel free to reach out:
📞 +31 117 385 103
📧 headworks@kyone.nl
Once we receive your return, we aim to process it within3 to 5 business days. You will be notified by email as soon as your return has been handled and any refund or exchange has been issued.
SERVICE, REPAIR & WARRANTY
If your Kyone product needs service or falls under warranty, where you send it depends on where you purchased it:
- Bought it from a distributor or wholesaler?
Please contact them directly. They will handle the service process and arrange everything for you. - Ordered it from our webshop?
You can send the product directly to us. After submitting your service request, we’ll provide the return address and clear instructions.
Questions? Just reach out to us at headworks@kyone.nl, we’re happy to help!
Dorpsstraat 25
4511 GK
Breskens, NL
If you’re interested in becoming an official Kyone Service Center, we’d love to hear from you.
Please send an email to service@kyone.nl with the following details:
- Company name
- Full address
- Telephone number
- Website (optional)
- Contact person
- A short description of your business and services
Once we receive your request, we’ll review the information and get back to you as soon as possible.
After receiving your product, our technical team will perform a thorough inspection to determine the nature of the issue.
- If the issue is covered under warranty, the product will be repaired free of charge and returned to you without any shipping costs.
- If the damage is not covered under warranty (e.g. due to improper use), the product will be repaired automatically without prior consultation. In this case, repair and shipping costs will be charged.
If you have any questions before sending in your product, feel free to contact us at service@kyone.nl.
All Kyone products come with a 1-year warranty, starting from the date of purchase.
Please note:
This warranty excludes the cutting head, moving parts, and the battery, as these are considered wear-and-tear components.
For questions about your warranty or service request, feel free to contact us at service@kyone.nl.
Please make sure to pack your product securely before sending it to us:
- Wrap the product in foil or newspaper
- Fill the box with newspaper, paper, or other padding material to prevent movement and protect the product during transit
⚠️ Important: Kyone is not liable for any damage caused during shipping due to insufficient packaging.
Proper packaging ensures your product arrives safely and can be processed without delay.
The shipping costs to send your product to us or to the service center are always at your own expense.
If the repair is covered under warranty, we will cover the return shipping costs to send the product back to you.
This depends on the type of complaint or maintenance required.
We always aim to carry out the repair as quickly as possible, but please keep in mind that you may be without your product for approximately 1 working week.
MAINTENANCE
Proper maintenance of your tools is essential to ensure they perform optimally and last as long as possible. To help you care for your equipment, we’ve created dedicated maintenance guides for each tool category. These guides include detailed tips on upkeep and instructions for replacing essential parts when needed.
Find maintenance tips for your tools here:
Click on the links above to explore step-by-step guides tailored to your tools, ensuring they stay in top condition!
Always return a damaged or malfunctioning product to us or to a recognized service center near you.
⚠️ Do not attempt to repair the product yourself!
Doing so will completely void your warranty.
Let our trained professionals handle the repair to ensure your warranty remains valid and your product is properly serviced.
REUZEL
Please contact Reuzel for this!